Privacy Policy

Holiday Accommodation: ‘Us’ ‘We’ refers to the owners – Bala Cottage Holidays; ‘You’ ‘client’ refers to the holidaymaker/guest.

Making your booking: All bookings are subject to availability. The party leader must be at least 18 years at the time of booking. The party leader must be authorised to make the booking on the basis of these Booking Conditions by all other members of the party. By making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to us.

Subject to availability and receipt of all applicable payments by us, the party leader will be issued with a written confirmation as soon as reasonably possible showing your booking details and the balance of your total booking cost remaining due. Your binding contract with us comes into existence when the written confirmation is issued. For bookings made within 14 days of departure, a binding contract with us comes into existence when we give verbal confirmation of your booking to you and you have made the appropriate payments to us. Receipt and banking of any deposit monies will not constitute acceptance of a booking.

Please note we will provide you with your written confirmation either by post, electronically or by email. If you book with us, we will acknowledge receipt of your booking either by post or email, as preferred by you. Please advise us of any change to your email address.

We have the right to refuse any booking prior to the issue of your written confirmation. If we do this, we will tell you in writing and promptly refund any money due that you have paid to us. In this case, we shall not have any liability towards you.

As soon as your confirmation is received, you must check the details carefully. If anything is not correct you should tell us immediately.

Payment: A deposit payable on booking of £250.00 per visit (non-refundable), for bookings of 14 days or more a deposit of £500 will be payable on booking. We can accept cheques, payable to Mrs. K L Robertson, or bank transfer to:-

Handelsbanken, Chester
Account Name: Mr JM and Mrs KL Robertson
Account Number: 27619124
Sort Code: 60.95.34

50% of the balance is payable 12 weeks in advance of the stay with the remaining balance payable 8 weeks prior to the stay . If bookings are taken within 8 weeks of your booking, the full payment must be made at the time of booking. If a booking is made within 2 weeks of booking, the payment must be made in full by bank transfer immediately.

If payment due is not paid by the appropriate date, we are entitled to assume that you wish to cancel your booking and will be entitled to keep deposits paid.

A booking is not considered confirmed until the appropriate payment has been received.

Cancellation Charges:

Number of days before start date of your arrangements that notification of cancellation is received by us (Cancellation Charge
(plus all booking fees, insurance premiums, credit card charges or administration fees payable to you)

More than 56 days
Full Deposit (including any Balance of Deposit due)

29 – 55 days
Full Deposit (including any Balance of Deposit due)

15 – 28 days
75% of Accommodation Cost

14 days or less
90% of Accommodation Cost

On arrival date or later
Full Accommodation Cost

Cancellations or changes by us: We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled. We reserve the right to do so. If this does happen, we will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation; minor changes will be notified by post) as soon as is reasonably practical, explain what has happened and inform you of the cancellation or change.

Arrival at the Property: You can arrive at your property at any time after 3.00pm (unless otherwise advised) on the start date of your rental period and you must leave by 10.00am on the last day. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not advise us of your late arrival, we may treat your booking as having been cancelled by you. No refund of any monies paid by you will be made in this situation.

Maintenance of the Property: You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it upon your arrival, and to behave lawfully at all times whilst at the property. You and all members of your party further agree not to use the property for any unlawful or commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us. You are responsible to us for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by you and/or any members of your party, and we can require payment from you to cover any such costs.

Discretion of Access: We are entitled at our sole and absolute discretion to refuse to hand over to you, or to repossess, the property if we reasonably believe you or any member of your party is behaving unlawfully, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. These circumstances will be treated as a cancellation by you. You also must not allow more people than the brochure states to occupy the property, neither can you significantly change the composition of your party during your occupation of the property. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do so, this will be treated as a cancellation by you. In these situations no refund of any monies you have paid in respect of your booking will be made and we will not have any liability to you as a result of this situation arising (including, for example, any costs or expenses you incur due to not being able to occupy the property, such as the cost of securing an alternative property/ accommodation or the payment of any compensation to you). We will not be obliged to find any alternative accommodation for you.

Access by Owners or their Representatives to the Property: You must allow us and any of our representatives (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time – in these situations we are entitled to enter the property at any time without giving you prior notice).

Pets: Two pets are allowed. If you take a pet with you, it is not allowed on beds, furniture or upstairs. Pets should not be left unattended in the property, and dogs should be kept on a lead outside the immediate garden. We would request that all guests clean up after their pets. Failure to do so will result in loss of deposit.

Parking and Driving at Dolgadfa and Llanerch: Parking and driving at Dolgadfa and Llanerch and on the Crogen Estate property are at your risk.

Signage: Under no circumstances should signs or notices be removed or defaced.

Complaints: If you have any cause for complaint then we are anxious that remedial action is taken as soon as possible. It is essential that you contact us, or our representative, immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us, or our representative, whilst you are in residence will usually enable shortcomings to be rectified straight away.

Governing Law: It is agreed that any dispute, claim or other matter which may arise in relation to your booking will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Insurance: We recommend that you take out adequate travel insurance to cover you for the duration of your stay.

Force Majeure: Except where otherwise expressly stated in these Booking Conditions, we, regret that neither we cannot accept liability or pay any compensation where the performance or prompt performance of the obligations under your contract by us is prevented or affected, or you otherwise suffer loss as a result of “force majeure”. In these Booking Conditions “force majeure” means an event beyond the reasonable control of us which we could not, even with all due care, foresee or avoid including, but not limited to: strike, lock-out, labour dispute, act of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of us, the owners, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

Website details: We aim to ensure that the information provided is accurately conveyed on our website, in brochures and other promotional literature or material produced. There may be small differences between the actual property and its description or photographs, as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If this happens, we will tell the party leader as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to ensure that information supplied to you in relation to your property and its facilities and/or services as well as advertised travel and other services is accurate and complete as at the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about our properties or its facilities and services, except where any such information has arisen out of our negligence.

Use of this website

Use of the Bala Cottage Holidays website (https://balacottageholidays.co.uk/) is governed by these terms and conditions (the “Terms”). Please read these Terms carefully. By using the Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Website.

Other policies that may apply, please also refer to the Bala Cottage Holidays website privacy policy (the “Privacy Policy”).

Amendments to these Terms and other applicable policies; Bala Cottage Holidays reserves the right to amend these Terms and the Privacy Policy from time to time without notice to you. By continuing to use the Website after the Terms and the Privacy Policy have been amended, you will be deemed to have agreed to such amendments. You should, therefore, continue to check these Terms and the Privacy Policy to understand the terms and conditions that apply at the time.

Availability of this Website; Bala Cottage Holidays reserves the right to withdraw, suspend or restrict access to and the availability of the Website without notice to you or to any other party.

Intellectual property rights; all copyright, trademarks and other intellectual property rights in materials on and in the Website are owned by or licensed to Bala Cottage Holidays. All intellectual property rights are reserved. You may view, download and print pages from the Website for your own personal use provided that, in all cases, you acknowledge Bala Cottage Holidays the source of the material. Save as expressly provided in this paragraph, you may not copy, download, modify, reproduce, amend, distribute or delete or otherwise use for any purpose any material, content or part of the Website.

Third party websites; this Website may contain links to third party websites which are not controlled by Bala Cottage Holidays. Should you use and access such websites, you do so at your own risk and you agree that Bala Cottage Holidays has no liability towards you in respect of any loss or damage suffered by you resulting from or connected to your use of such third party websites.

Disclaimer – the Website and its content are provided on an ‘as is’ basis without any representation, warranty or guarantee (whether express or implied) including, without limitation, as to its accuracy, quality, completeness or fitness for purpose. Bala Cottage Holidays does not warrant that the Website, its content or the server that makes it available are error free, virus free or free of other harmful elements or that your use of the Website will be uninterrupted. Bala Cottage Holidays will not be liable for any loss or damage (whether direct or indirect, including but not limited to, consequential loss, loss of profits, business interruption, loss of business opportunity, damage to goodwill or reputation) suffered arising out or in connection with your use of the Website or its content.

Miscellaneous – if any of these Terms are found to be illegal, invalid or otherwise unenforceable by reason as a result of any applicable law or regulation, then to the extent permissible where the relevant law or regulation applies, such term shall be amended so as to make it legal, valid and enforceable. If such amendment is not possible, then the relevant term shall be deemed deleted from these Terms. The remaining Terms shall survive such amendment and shall remain in full force and effect.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms, use of the Website or its content shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Website Privacy Policy – last Updated 4th April 2018

We respect the privacy of every person who visits Bala Cottage Holidays https://balacottageholidays.co.uk (the “Site”) and we are committed to ensuring a safe online experience.

Purpose of this Policy – this privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information and will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the Site. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Website “Terms” of Use.

Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

Who are we and what do we do – the site is operated by Bala Cottage Holidays. Bala Cottage Holidays manages properties and is a furnished holiday let business.

What personal information do we collect and how do we use it – our primary goal in collecting personal information from you is to: (i) verify your identity; (ii) comply with any applicable law; (iii) use as otherwise required or permitted by law; (iv) allow us to transact business.

In particular, we use your personal information for business administration and legal compliance purposes including:

• to comply with our legal obligations;
• to enforce our legal rights;
• protect rights of third parties; and
• in connection with a business transition.

Who do we share your personal information with for such purposes – we will share your personal information with professional advisers such as lawyers and accountants and/or governmental or regulatory authorities.

What is our legal basis – where we use your personal information in connection with a business transaction, enforce our legal rights, or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.

Where we share your sensitive personal information, we shall obtain your consent to do so. Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes will be notified to you using your contact details.

How do we obtain your consent – where our use of your personal information requires your consent, you can provide such consent:

• at the time we collect your personal information following the instructions provided; or
• by informing us by e-mail or phone using the contact details set out in these “Terms”

Third Party Links and Services

Our site contains links to third party websites and services. Please remember that when you use a link to go from our site to another website or you request a service from a third party, this Privacy Policy no longer applies and your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties and we therefore encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

How long do we keep your personal information for – we keep your personal information for a period of 3 years from the date of our last interaction with you. If your information is only useful for a short period we may delete it.

Confidentiality and security of your personal information – we are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration by implementing information security policies, rules and technical measures to protect the personal information that we have under our control from:

• unauthorisedaccess;
• improperuse or disclosure;
• unauthorisedmodification; and
• unlawfuldestruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users

How to contact us – if you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by sending an email to lou@balacottageholidays.co.uk

Changes to this Privacy Policy – to ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information and as required to comply with changes in applicable law or regulatory requirements. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

Copyright Notice: 2018 Dolgadfa and Crogen Estate it is permitted to copy text and images for use in advertising directly related to this website. For permission E-mail: lou@balacottageholidays.co.uk